Company Overview
QG is a venture of few pioneering leaders who have led the Business Process Management value story of India since mid 1990s, starting with American Express. The Company was established to provide transformation centric business process solutions under the Dedicated Captive (D-CapTM) model, with the objective of 'co-creating value'.
QG draws upon the rich business services experience of the Founders in respect of setting up, managing and handing over Captive Shared Services across a spectrum of support functions and industry verticals and wide variety of business process transformation and automation assignments serving some of the marquee global and Indian companies. We are also pioneers in a way to spread the power and value of Captive Shared Services within India across manufacturing and services sectors, by creating the contextual business case through talent and skill arbitrage. In that way, we are a unique organization that can combine the expertise for India Domestic as well as Offshore Centre operations.
D-CapTM Model, hence, is evolved out of the immense captive experience gained from similar such operations & expertise/ capabilities over the last 25 years. We have the vision to achieve significant growth of the organization, thereby providing relevant growth potential to the Client, Team, Partners and all other stakeholders.
Our Vision
To become the most reliable and globally respected business services partner
through Dedicated Captive, our best-in-context transformation centric solution,
to enhance business performance and co-create value for all the stakeholders
Our Values
At QG, our Core Values are about who we are, our character and how they are reflected consistently in all our behaviour. The Core Values energizes us, gives us direction and guides us to move towards achieving our Vision. We all live by and demonstrate these Values in all actions that we undertake within and outside the organization.
Our Core Values are the composite synthesis of SIX Values. We all commit to the motto - I 'CARE' for my Values.
CARE is an acronym that signifies the six values with two Cs (Customer & Client Centricity and Collaborative Spirit), one each of A (Ownership & Accountability) and R (Reliability & Integrity) and two Es (Entrepreneurship Mindset and Commitment to Excellence). This framework embodies the set of behaviours that drives success for us and supports our strategic execution. It’s a blend of our brand and personality, conveying our core message of ‘Transformation Centricity’ in all our actions and interactions.
Customer & Client Centricity
To focus on customer needs, value delivery as an extension of client organization and
outstanding experience to our customers, clients and stakeholders
Collaborative Spirit
To value perspectives, leverage strengths and work towards mutually beneficial results
Ownership & Accountability
To be proactive, result oriented and aim for superior performance
Reliability & Integrity:
To be trustworthy, authentic and to keep commitments
Entrepreneurial Mindset
To be passionate, resilient, and innovative
Commitment to Excellence
To be focused on continuous learning, quality and walking the extra mile
By acting according to these values and expecting our stakeholders to support our actions, we will nurture the relationships and experience of our customers, earn a sustainable leadership position in our business, attract and retain a highly talented and engaged people, and provide a superior return to our shareholders. This, in turn, will enable us to achieve our vision of becoming the world’s most reliable and globally respected business services partner.